Customer Testimonials
If I could give them 10 stars I would! I had seamless experience leasing my vehicle at Mazda of New Rochelle. Let me start by saying that I live in Long Island not close to New Rochelle but I would be more than happy to make the drive for my next vehicles. So after spending hours at one Mazda dealer and getting a very high price, I knew exactly what car I wanted. So I called dealers asking for the price so I wouldn’t waste hours in a showroom trying to get the same info. I called many dealers but ...
Attends to the needs of the customer greatly and the staff is very helpful at diagnosing the issues.
Great attentive service from Jordan! Knowledgeable of services and vehicles. Listened to what we needed.
Great leasing experience with Roque. They were able to work out a good deal for the car and even kept the kids occupied during the paperwork.
The customer representative ( Mr. Jordan) was very kind and helpful. He made the process very easy to get the new CX90.
I had been having major issues with my new CX 50 until I sat down and met with Greg Werner, Service and Parts Director. He listened to me rant for 20 minutes but stepped in and immediately addressed my issues. I was then put in touch with Joy from Customer experience and she kept me updated of the status of my claim. Joy and Greg have excellent client service skills. Greg even brought my car up to me . A big thank you to both
This was our first time at the dealership, my daughter had had previously dealt with them. The sales rep Dimitru was very personable and patient. He was not pushy and answered all of our questions, He set up a test drive for us and highlighted all of the important features of the vehicle. He stepped us through the financing and was patient with our insurance agency and securing our necessary paperwork. It was years since we purchased a new car and this was a very positive experience.
This was my first time here and the service was amazing. I felt comfortable and was notified as soon as my car was ready and given a break down of even the best times to come for service to ensure i am in and out at a faster time.
Charles was very knowledgeable about the CX-50 and directed my test ride and car inspection with great detail. He was excellent. Highly recommend him.
Recently trade our Subaru for a CX50 . The whole experience was awesome ! We work with Roe, and he was great ! Answers all our questions , as this is our first Mazda. All crew members were very professional !
We loved our experience with Gwen. She was honest and upfront. She worked with us and with what our needs were. Stress free and pleasant buying experience. Highly recommend Gwen!
I would recommend the Mazda of New Rochelle service station to anyone. They went above and beyond to get my NY State inspection done, and Amanda was incredibly helpful and knowledgeable
I dealt with Amanda. Not only is she lovely and prompt but she knows her cars. I felt comfortable that she not only knew customer service but if she needed to go back and work on the car herself she could. Excellent experience !
Great experience with the dealership! I really appreciated Jesus help while buying my Mazda cx5!
This is my sixth leased vehicle from Mazda New Rochelle. Excellent experience. Loved working with my Product Specialist, Dumitru!
Charles is very informative and professional. Great experience purchasing with him, would come back again.
Dealership was very professional, a bit slow in closing the deal but I would definitely refer friends and family
Purchasing a car was not an easy task. We went to a few dealerships but were unable to find the car that was best for our family. Though Mazda of New Rochelle was far from home, they were able to make our travel and time worth while. Lewis did an amazing job. His patience, attentiveness and honesty were unmatched. If it weren’t for Lewis, we probably would have left this dealership empty handed again. Also, Kenny, the manager, helped a lot. He really worked hard to be both reasonable and fair.
From the moment I pulled into the lot,I received excellent customer service. Everything was explained to me clearly. Didn't mind waiting while my car was serviced because the customer waiting area was clean, had some amenities like coffee, tea, and water.
Great customer service and very professional an he show me how to work my Cx 70 thanks to him.
Very nice place and staff very friendly, It was a pleasure to work with Gwen.
This dealership had good options on cars and good deals.The car I got was very nice and clean and my dealer was good on finding good options for me.
Charles is very professional, explained everything patiently and we really enjoyed his service. Very satisfied with our purchase.
Naomi was very informative and made us feel comfortable, not rushed and answered all our questions. The dealership is run very smoothly. I enjoyed my visit.
Absolutely best dealership. Naomi makes sure you walk out of there with exactly what you wanted. I would recommend anyone and everyone.
Great customer service eager to help answered all my questions and concerns my sales person was Jesus Gomez he will help you with all your needs!!
Our dealer Russ did the amazing job helping us find the right car. Thank you.
Very helpful with my situation. Had purchased a used car. After a couple of weeks I was having issues and at the end, I ended up leaving in a brand new 2024 Mazda. I appreciate Lewis and the team for going above and beyond. Lewis was amazing! 5 stars.
Very helpful and accommodating, especially Charles, who was knowledgeable and patient. Definitely would recommend him (and I did) to my friends and family.
I received fast, efficient, and very friendly service. I had a great experience overall and would definitely go back!
Very good customer service, they do the best for you to be happy, and I like Mazda vehicles
wonderful sales people friendly caring. Naomi was my sales Rep. Extremely nice helpful very sweet
Fabio started the process. He went above and beyond. He was excellent. Fiz completed the process because Fabio wasn't available. Fiz went above and beyond as well. Both men are EXCEPTIONAL!!! Both are an asset to Mazda, and Mazda dealership is lucky to have them both!!!!
Dumitru was fantastic. Super helpful. Everything worked really well. Managers were good as well. Very pleased.
Pretty quick & smooth transaction. Massimo answered all of my questions & went above & beyond to find the car that I wanted. Naim was great as well going over all of the numbers with me. He wasn't pushy & worked with my budget. Mariah assisted Naim & she was good, also. Overall it was a great experience and I was happy with the vehicle I chose. Thank you guys, again!
Luis was professional and respectful. He did comparisons and lay everything out for us to make the best decision. Thank you Luis. - Rishi
This dealership helped facilitate the lease-end purchase of the Mazda CX-30 auto. It saved a challenging trip to the DMV.
Hi I recently went to the new Mazda Dealership in New Rochelle and got into a new lease . The sales person Massimo was very kind and informative about the current lease deals .I had a great experience. I would recommend this dealership and the sales rep Massimo .
I appreciated the customer service I received, especially from Liam. He explained what service I was getting and what services I would need in the future.
Good selection of vehicles and customer service went above and beyond to work with our budget and desires!
I vote an original review because I received a car that had engine malfunction. After I was told it was completed the same issue arose. I want to be very clear, it has nothing to do with Chris. The service I received from Chris has been excellent. He is patient, explains everything, and truly concerns about the happiness of his client. He has excellent client service skills and is an asset to the company is the only reason why I would consider a Mazda in the future. He worked to get me a credit and he worked to set it ...
Dear Dumitru Tanasa (Mazda of New Rochelle), I wanted to take a moment to express my sincere gratitude for your extraordinary service and hospitality during my recent visit to the dealership. Your professionalism, knowledge, and genuine care made the entire process a truly pleasant experience. I appreciate the time you took to understand my needs and ensure I found the perfect car. Your patience and attention to detail did not go unnoticed, and I am grateful for your dedication to making this purchase smooth and enjoyable. Thank you once again for going above and beyond. I look forward to recommending ...
El mejor servicio recomiendo mazda New Rochelle para la compra y el servicio de mantenimiento y el equipo es el mejor de todos los dealer
Massimo, my sales Rep was very knowledgeable and polite. I went to Mazda for my Lease return and ended up getting into a new lease CX-30 for a better price than my previous one.
Gwen, my sales rep was very knowledgeable, polite, and patient. I had quite a few questions regarding my purchase and she answered every single question to my satisfaction, making me feel confident with my decision to go with Mazda!
My car was in for an oil change. As usual, evreything, went well. Got a video from tech that serviced my car. Was out of there in an hour and half.
jose was the absolute best, him and lily we super helpful with me buying out my lease!
Yeshkin and others were very helpful in my purchase of a CX-5. Would recommend.
Was recommended to this dealership by a friend of mine. The minute I walked in there I felt like I was part of the family. Naomi Santos was my sales person. She is very knowledgeable and her personality made whole process very easy. If your lucky you will also meet Georgia, Taught me some words in Greek.
Excellent service and very curtious staff. Amanda is well organized and knows her client needs. She goes above and beyond to make sure service is delivered 110%
Great experience! Everyone was nice, professional, helpful and not pushy. I would highly recommend. this dealership.
The salesman was very helpful. He provided a lot of useful information since this was my first big purchase.
Well, traveled to New York from Jersey to look at a used cx5 which wasn't what I wanted. My salesman (Lewis Matos) worked with me for hours while I'll tried making my mind on buying a new 24 cx5 carbon edition, which is beautiful inside and out, drives amazingly nice, an was the best deal on a new car that I wouldn't be able to purchase in New Jersey for. While paperwork was getting done an transfers he was keeping me posted about every step an keeping to his word on monthly payments that I needed to stay ...
Charles was the best! very knowledgeable! Got us an amazing price for our brand new white CX-90.
The transaction went so smooth. I surely recommend Mazda New Rochelle. Thank you so much!
My entire visit was pleasant especially Amanda at the front desk, great customer service. She kept me informed of every step of the service. The wait was no problem, car was done in a timely manner while I waited.
What a wonderful experience! Everyone that I worked with on my new lease was so flexible and understanding and such a pleasure to work with!! Ross my salesperson is simply the best!!! Great place to get your new car!!
Everyone was extremely helpful and not pushy. Ross went out of his way to assist me although they were short staffed that day. Naim from finance was very pleasant to deal with as well.
The staff were excellent! Very friendly and helpful. Ross Pierre is a great guy; he wasn’t pushy but informative. He even put on my wheel locks himself, since Service was super busy!
Fantastic customer service, the entire process was completed according the expectations, and in a timely manner.
Frequent communication on inventory and service specials. Transparent pricing of both their cars and service.
Ross Pierre was extremely helpful as well as not super pushy. He even put the wheel locks on himself because service was busy. I highly recommend this dealership!
Everyone we worked with had impecable customer service and truly helped us get the best deal on our lease. Seamless transaction and we are so happy with our new Mazda.
Roque was awesome. He worked with us to ensure best deal. Recommend him/MazdaOfNewRochelle 100%
They were fine and provided me with the best deal I could find. But I had a hard time after I took possession of the car. They made an $1100 error in their favor which was difficult and aggravating and took a few days to resolve. The culprit was their internal communication system. I couldn't reach the people I needed and nobody bothered telling me they were off those days. I thought I was being ghosted. Ultimately resolved (thanks Naim).
They were professional and listened to what I was looking for in a car. Met my budget
Philip was outstanding! He was incredibly knowledgeable and helpful throughout my entire service process. Highly recommend
Second time buying a car from the dealership. I worked with Ross, it was very thorough and helpful.
The staff is friendly and helpful. The experince that we had while getting a car was great.
Everyone from the front desk to the services rendered were very profession & friendly. It was a great experience.
Massimo was the best. He didn’t push I told him everything I wanted at the price I wanted to pay and he delivered.
Excelente servicio al cliente, Gracias José por su excelente atención y efectividad en el proceso
I had a very good experience from the moment I walked in to purchase this SUV for my wife’s upcoming birthday. I originally planned on buying a pre owned 2023 Mazda CX-9. The whole process took a week but I am thoroughly satisfied with the final purchase of a brand new 2024 Mazda CX-90. The salesman, Massimo Stecchi, was able to convince me to make the switch. He was very courteous and professional all the way. He even sent someone to pick me up from home on the delivery day. To be honest, I would not have purchased the vehicle if ...
Charles was definitely a pleasure to work with, very knowledgeable and professional. I remember when I first met him on the beginning of the month in July 5, 2024 and he assured me if I was to wait until it got to the end of the month deals would be much better for the payment I was trying to achieve. He was absolutely correct. Now I’m driving my new CX-50 2024. I’m very happy with the car and my sales consultant Charles
Everyone was professional and kind. The out of state experience was smooth and accommodating. Transaction and everything involved was transparent.
No problem everything was excellent. Your customer service was nice and pleasant person can’t say no more. It was excellent.
Helped me three years ago and got into my first lease with Mazda. I entered into a new lease and he was able to get my payments within the range I felt comfortable paying. Charles knows the Mazda cars very well. He’s extremely helpful, knowledgeable and friendly. Very happy with my new Mazda.
After visiting three Mazda locations in New York, I visited here for the last time and met Charles! Charles is very professional and friendly. I thought there was no need to look anywhere else so I bought a car here. If you ever buy a car, meet Charles!
I had a very informative and positive experience with my purchase. They addressed all multiple questions and didn’t feel rushed. Especially with me going back and forth with my financial adviser.
Very professional and well maintained showroom. My experience with salespeople and financial was seamless and low pressure.
The Service Department is great. My vehicle was serviced quickly and everything went smoothly. Amanda always provides excellent service.
Great salesman, understands the client and their desires! Very informative and knowledgeable! I would recommend to anyone.
Excellent service, especially on my follow up to obtain a duplicate key. Clean and comfortable environment, courteous and efficient.
El servicio fue excelente super easy y rápido Carlos fue bien atento y aclaró mis dudas siempre con buena actitud y sonrisa me ayudó recomendado
The whole process was quite easy, I called to confirm that they had the car in stock and they sent me a video. I came in and test drive and bought the car
Very pleasant experience. Everyone involved was very helpful and made it very easy for me. I would definitely recommend this dealership.
Great customer service from YESHKIN had knowledge of the vehicles and was great in helping us to pick a vehicle that suits our needs.
Very helpful, friendly, and kept us up to date on the status of the vehicle we were considering purchasing. When it came time to finish our purchase he helped walk us through the different features of the vehicle.
I came into Mazda of New Rochelle to visit service for problems with my Apple CarPlay in my 2023 CX-9 Carbon Erition. I happen to see my sales consultant Charles and he helped me fix the error and made situation easy to fix. I’m thankful I didn’t have to wait in line for a service advisor. Charles is excellent and knows his stuff.
The experience was nice and smooth. Jordan L provided me with all the information I needed and assistances with any issues/questions that came up.
Mr.Cunningham was extremely knowledgeable in the vehicles we were interested in. Very well spoken individual and it felt that he genuinely cared.